Privacy Policy

1. Introduction

Trinity Jewells ("Trinity", "we", "us", "our") operates the Trinity Partner Network ("TPN") at partners.trinityjewells.com. This Privacy Policy explains how we collect, use, share, and protect personal information when you apply to become a partner, use partner services, or interact with our website.

2. Information We Collect

2.1 Information you provide

• Application data: company name, owner name, mobile, email, address, GST number, business documents.
• Account credentials: username and password for the partner admin panel (passwords stored hashed, never plaintext).
• Verification data: OTP codes sent to mobile/email for identity verification.

2.2 Information collected automatically

• IP address, browser type, device information, page views, referrer URL.
• Cookies for session management and basic analytics.

3. How We Use Information

• To process partner applications and onboard approved partners.
• To send transactional messages (OTPs, registration confirmations, payment receipts).
• To provide partner admin services, catalog access, and order fulfilment.
• To comply with legal obligations (GST, tax, audit).
• For internal analytics and service improvement.

4. Sharing of Information

We do not sell or rent personal data. We share data only with:

• Service providers: WhatsApp (Meta), SMS gateways, email service providers, payment processors (Razorpay), hosting providers (Cloudflare).
• Legal authorities: when required by law, court order, or to protect our rights.

5. Data Retention

Application data is retained for the duration of your active partnership plus 7 years for tax/compliance, after which it is deleted or anonymized.

6. Your Rights

• Request a copy of your personal data we hold.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing messages.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us at [email protected].

7. Security

We use industry-standard security measures: HTTPS encryption, hashed passwords, restricted admin access, and regular security reviews. However, no system is 100% secure; you use the service at your own risk.

8. Children's Privacy

The Trinity Partner Network is for businesses; we do not knowingly collect data from individuals under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and a notice on this page.

10. Contact Us

Trinity Jewells
Surat, Gujarat, India
Email: [email protected]